Mission Statement:
At Top Hat, it is our aim to be a world class organization. In our efforts, we provide the highest quality products along with knowledgeable personnel who professionally install the equipment in the safest most efficient manner possible. Our aim is to educate our customers in the proper function and use of their new equipment. Our attitude toward the customer is always one of respect, for the individual and property and gratitude for allowing us to perform work for them. Service is always carried out in a friendly, conscientious and timely manner.
History
Established in 1981, Top Hat has grown from a 1 man chimney sweeping business to a 6-division operation including: Heating, Ventilation & Air Conditioning, Hearth Product Retail and a Service Department as well as Chimney Sweeping and Chimney Restoration & Repair. Most businesses understand chimneys or they understand heating, we understand both! Developing a solid reputation, we’ve gotten to be known across the country as the experts when it comes to complicated situations.
Employees
Sales, Service, Installation and Customer Service — our employees take pride in their work and that’s evident in the results — happy customers. Attention to detail and follow-through is the normal way we do business. Rest assured, when work is performed at your residence, your home will be treated with the utmost care.
Expertise
Top Hat has been hired by many of the top insurance companies in Wisconsin to investigate how house fires have occurred from faulty hearth products and installations as well as faulty chimney systems. These investigations and reports have helped resolve how and why fires and damage occurred. When lawsuits were needed to resolve these cases, Top Hat has been hired to testify in court to help resolve these cases.
Quality Standards:
- Customers and employees will always be treated with respect. Employee focused- Top Hat will help each individual to be their best and develop a team atmosphere with winning attitudes. Customer Focused- Top Hat will do everything possible to make the customer’s experience working with Top Hat enjoyable and satisfying.
- Always take the proper precautions to keep a person’s house clean. The house shall be cleaned up at least as nice as when you arrived.
- Workmanship shall always be to the highest standards. You should be proud of the work you have performed.
- Always thoroughly explain the task you have performed to the customer and answer any questions they may have.
Guiding Principles:
Top Hat’s guiding principles apply to customers, vendors and all Top Hat employees.
Decisions aren’t always spelled out and obvious. Therefore, certain guiding principles need to be used when help in making those difficult decisions is needed.
HONESTY- Everything you do while working at Top Hat should use this principle. When decisions need to be made that aren’t black and white, always use honesty as the basis for that decision.
WIN-WIN - Decisions using honesty should always lead to a win-win situation for all parties involved.
FRIENDLY AND HELPFUL- Embracing the friendly and helpful attitude allows for honesty to automatically be a part of decision making.